General Insurance Claims Loss Adjuster - Geelong Commonwealth Bank
- You manage and settle complex claims for our customers
- We are a team who take accountability by ensuring effective and efficient claims management
- Together we will ensure we support our customers when they need it most
- Career progression opportunities
Do work that matters
As a General Insurance Claims Loss Adjustor you will support our customers by ensuring the effective and efficient resolution of Home Claims in line with relevant CommInsure policy and procedure obligations, and relevant industry and statutory arrangements and requirements.
See yourself in our team
As a team we pride ourselves on helping our customers when they need it most. To ensure that we meet this important challenge, everyone takes accountability and works together as a team. We strive to keep the customer at the centre of everything we do and be responsive, reliable and follow through on our promises.
In any given week you will
- Providing effective claims management and settlement services, through direct and indirect customer contact and the appropriate management of designated third party vendors and service providers.
- Settle and/or manage claims that require a higher level of complexity/delegated authority than claims administered by Claims Case Managers
- Assist in investigation of and finalisation of complex claims where required
- Provide input and guidance on claims administered by Claims case Managers to facilitate effective claims management and settlement
- Some interstate travel may be required.
We're interested in hearing from people who have:
- A minimum of 2 years Home Claims or Assessing experience
- Experience and confidence in face-to-face customer service
- Sound judgement and decision making skills
- High level verbal and written communication skills
- The ability to read and interpret technical reports
- Understanding of assessing home claims for compliance with relevant policy and procedure requirements
- General knowledge of legislative requirements and industry codes pertaining to insurance investigations
- The ability to effectively manage relationships with external service providers and internal customers
- Australian Drivers Licence.
Commonwealth Bank of Australia (CBA) has recently announced that it has entered into an agreement to sell CommInsure Insurance Limited (CIL), to the Hollard Group, and establish an exclusive 15-year partnership, for the distribution of home and motor vehicle insurance products to CBA’s retail customers.
Hollard and CBA have a shared vision for the future of general insurance, the potential for better customer outcomes, and an exciting role for digital innovation. This long-term partnership brings together CBA’s number one mobile banking app and Australia’s largest branch network together with Hollard’s innovative insurance products and enhanced claims technology, to deliver excellent experiences for our customers. Hollard is an award-winning “employer of choice” and has detailed plans for investing in and growing the GI business.
The completion of the sale remains subject to approval from the Australian Prudential Regulation Authority (APRA) and is anticipated to occur on 30 September 2022. As this role is in the CIL business, the successful candidate will be employed by CIL and will be initially owned by the CBA Group. However on sale completion, you will remain employed by CIL, but be under new ownership, as part of the Hollard Group.
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
General Insurance Claims Loss Adjuster Geelong Commonwealth Bank
- You manage and settle complex claims for our customers
- We are a team who take accountability by ensuring effective and efficient claims management
- Together we will ensure we support our customers when they need it most
- Career progression opportunities
Do work that matters
Part time jobs geelong Commonwealth Bank General Insurance Claims Loss Adjuster As a General Insurance Claims Loss Adjustor you will support our customers by ensuring the effective and efficient resolution of Home Claims in line with relevant CommInsure policy and procedure obligations, and relevant industry and statutory arrangements and requirements.
See yourself in our team
As a team we pride ourselves on helping our customers when they need it most. To ensure that we meet this important challenge, everyone takes accountability and works together as a team. We strive to keep the customer at the centre of everything we do and be responsive, reliable and follow through on our promises.
In any given week you will
- Providing effective claims management and settlement services, through direct and indirect customer contact and the appropriate management of designated third party vendors and service providers.
- Settle and/or manage claims that require a higher level of complexity/delegated authority than claims administered by Claims Case Managers
- Assist in investigation of and finalisation of complex claims where required
- Provide input and guidance on claims administered by Claims case Managers to facilitate effective claims management and settlement
- Some interstate travel may be required.
We're interested in hearing from people who have:
- A minimum of 2 years Home Claims or Assessing experience
- Experience and confidence in face-to-face customer service
- Sound judgement and decision making skills
- High level verbal and written communication skills
- The ability to read and interpret technical reports
- Understanding of assessing home claims for compliance with relevant policy and procedure requirements
- General knowledge of legislative requirements and industry codes pertaining to insurance investigations
- The ability to effectively manage relationships with external service providers and internal customers
- Australian Drivers Licence.
Commonwealth Bank of Australia (CBA) has recently announced that it has entered into an agreement to sell CommInsure Insurance Limited (CIL), to the Hollard Group, and establish an exclusive 15-year partnership, for the distribution of home and motor vehicle insurance products to CBA’s retail customers.
Hollard and CBA have a shared vision for the future of general insurance, the potential for better customer outcomes, and an exciting role for digital innovation. This long-term partnership brings together CBA’s number one mobile banking app and Australia’s largest branch network together with Hollard’s innovative insurance products and enhanced claims technology, to deliver excellent experiences for our customers. Hollard is an award-winning “employer of choice” and has detailed plans for investing in and growing the GI business.
The completion of the sale remains subject to approval from the Australian Prudential Regulation Authority (APRA) and is anticipated to occur on 30 September 2022. As this role is in the CIL business, the successful candidate will be employed by CIL and will be initially owned by the CBA Group. However on sale completion, you will remain employed by CIL, but be under new ownership, as part of the Hollard Group.
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.