Coolblue is a Dutch e-commerce company that has fifteen physical stores across the Netherlands and Belgium. It also operates online and in Germany. In 2020, Coolblue reported revenue of approximately €2 billion. The company has a net profit of 114 million euros.
Customer service
Coolblue is a Dutch online retail company with an annual turnover of nearly one billion dollars. They sell standard electronic equipment such as televisions and washing machines. The company is relatively small, with only a few brick and mortar stores. As of 2016, they had an NPS of 69. It's not that they don't care about their customers, but their customers don't care as much about them.
A good customer service strategy will help the company maintain a high level of customer satisfaction and increase revenue. Coolblue has implemented several methods to do this. Some of these include: a mobile app, web chat, and email. Despite their size, they maintain a positive and friendly attitude towards their customers.
Coolblue is a company that takes customer service seriously. Not only does the company use the latest in tech, but it also makes sure their customers are well taken care of. Unlike other companies that offer the same product, they also offer an extended warranty and two-man delivery service on their washing machines.
Field service management software
If you own or operate a business that has field employees, field service management software is for you. With this software, you can easily track employee performance, complete work orders, and even automate some tasks like invoicing. These tools can help you improve customer service.
One of the most important aspects of field service management is scheduling. The process requires multiple action steps, so it is crucial to have a system in place that can organize everything in one place.
Another way to make this process easier is to have a system that allows your field service team to communicate with each other. Whether they are on the road or in the office, having a communication tool in place is a must.
This is done by using the internet. For example, a cloud-based solution allows all your field service technicians and dispatchers to work in one portal.
Digital asset management solution
If you are looking to create and manage digital assets for your brand, you will need to consider a Digital Asset Management (DAM) solution. These solutions enable you to store, access and use all your assets in a centralized, secure environment.
With a Coolblue Digital asset management solution, you can keep all your files organized and easily accessible. The solution also gives you insights about your asset views, engagements, and placements. This helps you maximize the value of your brand's assets.
You can also set expiration dates for your digital assets. DAM software also provides permission controls. Depending on your needs, you can set different levels of user access. In addition, you can automate workflows.
A DAM solution can help you get valuable insights on your brand's performance. When your digital content is distributed across multiple platforms, it can be hard to find and retrieve the right assets.
Advertising on Facebook and Twitter
Coolblue is one of the leading online electronics retailers in the Netherlands and Belgium. They are known for their customer service and high satisfaction scores. A recent campaign involved a cross-channel approach. This included email, web, and store teams. The purpose of the campaign was to provide customers with a variety of information.
The campaign involved an ad, an app, and a website. It was an attempt to get more people to engage with Coolblue. Some of the ads were also designed to promote other products.
There are many ways to advertise on Facebook. One way is by using the Promote Post feature. Anybody can post an ad. However, there are some things you should know before you do so.
Facebook has over one billion active users. You should not expect to get clicks from everyone. The average cost per click for a Facebook ad is around $0.97.
Sales based on search of customers
Coolblue, one of the three largest online retailers in the Netherlands, is focusing on customer experience. The company is implementing end-to-end product journeys to ensure customers are satisfied.
Coolblue has a strong customer base, a high Net Promoter Score (NPS), and a strong reputation for providing great customer service. Its motto is to make small improvements every day. Among its products are televisions, DVDs, computers, and electronic equipment.
With a net turnover of EUR1.2 billion in 2017, Coolblue is one of the most successful omnichannel retailers in the Netherlands. Last year, the company invested in expanding its infrastructure and launching the new Coolblue Energy business. This year, Coolblue will expand its delivery network and offer new services like TV installation and smart home installation.
The online retailer has also been experimenting with physical stores. It opened an XXL store in Amsterdam and Hague in 2017. These stores provide consumers with a chance to test over 1,250 products. In addition, they act as a pick-up point for parcels.