Job Posting Customer Service Officer Goh Joo Hin Private Limited | To be the leading marketing and distributor of quality products that will enhance and improve the lives of consumers around the world. We are expanding our operations and seek enthusiastic talents to join us now!
Job Posting Customer Service Officer Goh Joo Hin Private Limited
Responsibilities:
- Manage incoming phone calls, emails, messages and chats on social media platform
- Respond to enquiries promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
- Handle customer feedback and complaints according to the company’s policy, procedures and standards with the goal of achieving satisfactory first-call resolution
- Perform call back to customer and coordinate follow up actions/service recovery with various departments when necessary
- Record, organize and file customer interactions, transactions, comments and feedbacks
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Support any other duties assigned by the superior
Requirements:
- Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent
- Minimum 1 to 2 years relevant experience in call centre/ customer service environment, experience in FMCG industry would be advantageous
- Digitally proficient in both social media platforms and MS Office applications
- Strong verbal and written communication skills and have customer centric and service excellence mindset
- Good telephone etiquette
- Exceptional time management and problem solving skills
- Self-motivated and able to work under pressure
- Good team player with commitment and initiative
Industry
- Food & Beverage / Catering / Restaurant
Benefits & Others
- Dental, Medical, Regular hours, Mondays - Fridays, Shuttle bus at Jurong East (morning), Casual Formal
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